Privacy PolicyLast revised: 05.09.2025FiveStar Leisure Yachts & Boats Rental LLC (hereinafter, “FiveStar,” “we,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and disclose your information when you use our websites, booking platforms, or services (collectively “Services”).
1. Information We CollectWhen you make a booking or request a service from FiveStar, we may collect the following personal information:
- Full name, email address, mobile/WhatsApp number.
- Passport or ID copy (required for yacht rental in the UAE).
- Payment details (bank transfer, credit/debit card information).
- Booking details (date, time, yacht selection, additional services such as catering, transfers, or entertainment).
- Communication data, including emails, calls, and messages with our team.
Additionally, our website may collect:
- IP addresses and cookies for analytics and user experience improvements.
- Technical information about your device and browsing activity.
2. How We Use Your InformationWe use your personal data for purposes including:
- Processing yacht charter bookings and confirming reservations.
- Providing requested services (yacht rental, catering, event organization, transfers).
- Communicating with you about bookings, changes, or support inquiries.
- Processing payments and issuing invoices.
- Complying with UAE legal and regulatory requirements.
- Improving our services, website functionality, and customer experience.
3. Sharing of InformationWe will never sell your personal information. We may share it only in the following cases:
- With yacht owners/operators to confirm reservations.
- With service providers (such as payment processors, catering, or transport companies) strictly for service delivery.
- With government authorities if required by UAE law.
All third parties are contractually required to handle your data securely and only for the agreed purpose.
4. Data ProtectionWe use appropriate technical and organizational measures, including encryption and access controls, to safeguard your personal information.
5. Retention of DataWe will keep your personal information only as long as necessary:
- To fulfill the yacht charter or related services.
- To comply with UAE legal, tax, and regulatory requirements.
- To resolve disputes or enforce agreements.
6. Your RightsYou may request to:
- Access, correct, or update your personal information.
- Delete your personal data (subject to legal requirements).
- Restrict or object to certain processing.
- Withdraw your consent to data usage (if applicable).
Requests can be submitted to:
info@fivestaryachts.ae.7. CookiesOur website uses cookies to improve user experience, analyze traffic, and personalize services. You can manage cookie preferences in your browser. Please note that disabling cookies may affect certain site features.
8. Credit/Debit Card & Payment Details- All card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties except authorized payment providers (e.g., PCI DSS–certified processors).
- We do not pass payment details to unauthorized third parties.
- We implement industry-standard measures to protect financial data.
9. International TransfersAs we serve international clients, your data may be transferred outside the UAE. We ensure compliance with applicable data protection laws for such transfers.
10. Updates to This Privacy PolicyWe may update this Privacy Policy from time to time. The latest version will always be available on our website. The date of the last revision is shown at the top of this page.
11. Contact UsIf you have questions or requests related to this Privacy Policy, please contact us:
FiveStar Leisure Yachts & Boats Rental LLCCommercial License #1443118
Saih Shuaib 2, Building Commercial 7, Office G36
Dubai, UAE
Phone: +971 50 691 9930
Email: info@fivestaryachts.ae